FAQ

What are your hours of operation?

We are open Monday to Friday from 6:30am to 5:30pm

What ages do you accommodate?

We care for children as young as 4 months up to the last day of their 12th year.

Are you open on Holidays?

No, we are closed for every civic and statutory holiday, and we charge all Statutory holidays and Civic's that fall on your scheduled days.

Do I have to pay if my child is absent?

Yes. We like for parents to consider their fees as 'rent' for a guaranteed space in the centre, and that the love care your child receives is a bonus.

When do you do billing and how do I pay?

Billing is done at the beginning of the month for the month and is due in full by the end of the first week. Bills are sent through our Lillio App and you have the option of paying with credit, pre-authorized debit, or e-transfer through the app.

What certifications do your teachers have?

All of our staff have at least their Level 1 in Early Childhood Education. They all have emergency first aid and infant CPR (level C,) child abuse registry check, vulnerable sector check, and training in our own centre-specific behavior guidance policy.

Do I need to provide meals and snacks?

No, we provide two snacks and a home cooked lunch daily. If your child has any food allergies or sensitivities, our cook will be happy to discuss menu alterations or substitutions.

My child takes medication, are you able to administer it?

Yes, you will have to fill out a permission to administer form and you will need to provide us the medicine in the original container. Over the counter medicine can only be given using the manufacturers specifications, unless you have a medical note stating otherwise from your doctor. We will not administer anything a preventative measure.

What should I send with my child?

Infants and toddlers are required to have a supply of diapers and wipes, as well as any creams that your child may need. At least one change of clothes, a sun hat and a water bottle. In the summer, it is good to have clothing or swimwear that dries easily, and a towel. In the winter, indoor footwear, boots, mitts, a hat and snow gear. Please do not bring toys form home.

What are your methods of communication?

We have two main methods of communication; through our Lillio app and our closed Facebook group page for parents and guardians. Our infant teachers will typically exchange cell phone numbers so that parents can have direct contact throughout the day.

FAQ